Industry

Creating a great shopping experience

3 Great Secrets of Leading Online Stores

According to Bloomberg, the leading retailer by market value does not even have a physical presence around the world. Amazon, the mother of all online retail stores, this year surpassed the biggest retailer Wal-Mart in terms of market cap. What makes this online retail store so successful? Understanding its approach to online retail business is […]

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Facebook To Meet African Startups In Cape Town

Facebook is having its first FbStart event in Africa on Tuesday, 15 November at AfricaCom 2016 in Cape Town – one of the largest and influential Africa-focused tech events in the world.  FbStart is a global programme designed to help mobile start-ups build and grow their businesses. The event is part of Facebook’s FbStart world […]

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The Future Of Financial Planning

The arrival of robo-advisors on the financial services scene in South Africa is expected to have a significant impact on how South Africans invest their money and plan for their retirement.   We can book accommodation, get a taxi, have food delivered and watch movies – all conveniently from behind a tablet or smartphone. Now […]

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Artificial Intelligence Bot Wants To Replace The Law Firm & Other Professional Services

An artificial-intelligence (AI) lawyer chatbot (DoNotPay) has successfully contested 160,000 parking tickets across London and New York for free, showing that chatbots can actually be useful, according to a report in the Guardian. This illustrates how artificial intelligence will impact businesses and society at large. The question is how will businesses react to these changes. […]

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A Lesson From A @CapeTown Tourism Entrepreneur

“We are hosts, not travel agents,” says Pieter Geldenhuys, entrepreneur and owner of travel companies Luxury Safaris and PG Tops, both based in Cape Town. Pieter has been in the South African travel business for eight years and knows the industry inside out. Despite all the setbacks over the last eight-years, like the Ebola scares, […]

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Learn About The Future Of Technology & It’s Impact Via Tech Edition Of Heavy Chef Magazine

The Technology edition of the Heavy Chef Report has landed. This 90 page magazine features content across the tech spectrum, from Virtual and Augmented Reality, to robotics and artificial intelligence. It also delves into tech entrepreneurship in Africa, with exclusive interviews with some of the continent’s most innovative forerunners. On board what is Heavy Chef’s […]

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Digital Finance: The Key To Financial Inclusion

The Banking Association of South Africa defines Financial Inclusion as a development that improves the “range, quality and availability of financial services and products focusing on the unserved, under-served and financially excluded. Principles of financial inclusion include: access, affordability, appropriateness, usage, quality, consumer financial education, innovation and diversification, and simplicity.” According to Bank SETA, 53% […]

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Idea

The Call Centre Of The Future

Streamlined systems, self-service options, real-time communication and measured results define the contact centre of the future. We all know the theory: consumers are changing the way they interact with each other and businesses. But how many contact centres have taken full advantage of this? If businesses are willing to embrace the ubiquitous technology solutions available, […]

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SMALL BUSINESS TECH: A Technology Guide For Entrepreneurs

Business technology has always been the domain of big business. Think, big Enterprise Resource Planning (ERP) systems, Customer Relationship Management (CRM) systems and Point Of Sale systems (POS). This has been the case due to (1) investment, (2) infrastructure and (3)skills requirements: Investment requirements: The cost of acquiring has always been high and unaffordable for […]

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